Need a little help?

Find out how you can get help from our TM3 experts

Talk to our friendly support team

Our support team are on hand to answer any questions or queries you may have. Get in touch with us now.


Our support team are on hand and ready to talk through any issues or problems you might be having. Contact us on the number below.

03333 442 800


If your problem doesn’t require an urgent reply or you have screenshots or files that might help us resolve your issues, email might be the best option for contact.

Chat Online

We’d be happy to chat through any issues via our online live chat option. We’ll be able to chat through the issues and you’ll be left with a transcript to review and resolve.

Available on TM3

Need help getting to grips with features in TM3?

Whether you need a full run through or just a refresher, you could benefit from some training by our TM3 experts. We can offer training by various methods including online and onsite.

Our Knowledgebase, 2gether, is available in TM3 and can help you gain some insight into how to use certain features in TM3. Helpful videos, hints and tips and webinars can help you on your way to making the most of your TM3.

Check out our training page

Who supports our team?

Our support team work closely with our developers and product specialists to ensure we are always providing the best service to you. Should a member of our support team be unable to solve your issue at the time, we will escalate it to our specialists and they will look into the problem more thoroughly.

Worried about security? Our dedicated infrastructure team are continually working to ensure that our systems are as secure as they can be. Should there be an issue, we have processes in place to combat the problem with minimal disruption to our clients.